Unified Insights

AI-powered analysis of customer conversations and feedback patterns

AI Summary - Last 24 Hours
58,873
Total Conversations
+12.3%
7
Critical Issues
+3 new
93%
Positive Sentiment
+2.1%
Top Issues
AI-identified themes requiring attention
Game Crashed
8,102 mentions
+145%
trending up
Request Refund
6,015 mentions
+23%
trending up
Payment Declined
3,409 mentions
+12%
trending up
AI Recommendations
Urgent Action Needed
Set up automated responses for "Game Crashed" to reduce response time by 60%
Opportunity
"Fast Delivery" sentiment is up 34%. Consider highlighting this in marketing.
Recent Conversations
Real-time customer feedback with AI analysis
WebID: 2936628
05:15 AM
high

We dont want or need a box this next coming week and weve had one automatically selected which is being processed. I want to cancel this box

Cancel OrderRepetitive Issues
WebID: 2936622
05:00 AM
medium

I raised a telephone query today as I had been charged for today's delivery, whereas it should have been under a credit as my last delivery was missing ingredients

Incorrectly ChargedCredit Not Applied
WebID: 2936616
04:38 AM
high

My delivery never arrived despite assurances that it would. Out of the past 3 weeks 2 deliveries have not arrived. This is a pretty poor service

Box Not DeliveredRequest Refund
WebID: 2936604
04:18 AM
low

Really happy with the service and quality of ingredients. The recipes are easy to follow and delicious. Keep up the great work!

Positive FeedbackQuality Praise